About Us

p.o.d.Training™ was founded by TJ Schier, service professional, consultant and speaker with over 20 years experience in operations and training. He has authored two books on customer service and one on motivating today's generation. Over the past 5 years, he has helped numerous clients enhance their service and training programs and spoken to tens of thousands of managers, franchisees and operators in various fields. More information can be found on TJ at www.incentivizesolutions.com .

p.o.d.Training™ has partnered with the Business Excellence Institute to ensure we provide proven, effective content to move your business to new heights. 

The Business Excellence Institute teaches companies in all fields the proven management principles of the prestigious Malcolm Baldridge Quality Service Award winners. They have also partnered with Sysdine www.sysdine.com ) to create the Sysdine People Resource Management Software to help managers select, train and evaluate staff members. With 2% management turnover at Pal's (in an industry notorious for rampant turnover), these techniques are effective. More on Pal's and the Institute at www.busexcell.com.

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